Yana Tsering

Yana Tsering has extensive experience in customer support and management, currently serving as Customer Support Team Lead at Hunter Douglas, Inc. since August 2015, where responsibilities include entering live orders, processing returns, handling high-level escalations, and supporting the sales team. Previously, Yana held various positions at Children's Choice Pediatric Dentistry from August 2010 to August 2013, including Call Center Manager, Floor Lead, and Receptionist, where duties involved scheduling, training, managing high-level insurance claims, and ensuring patient satisfaction. Yana's expertise lies in maintaining a high degree of accuracy and fostering a positive work environment while adapting to evolving products and policies.