Claude Duran

Claude Duran is a seasoned professional with extensive experience in customer service management and operational efficiency across various industries. Currently serving as Customer Service Manager at Hydra-Flex, Inc. since January 2021, Claude has previously held roles such as Senior Customer Experience Manager at Canteen One, where significant improvements in call center processes were achieved through the implementation of Zendesk. Other notable positions include Customer Service Manager at Republic Services, overseeing high-volume call center operations at Sedgwick CMS - GE Unit, and managing customer service efforts at Ameritech Paging. Claude has a Bachelor of Business Administration from National University, completed in 2005, and has contributed as a Game Day Field Operations Associate for the Minnesota Vikings since 2007.