Shadab Ali

Shadab Ali is an experienced operations and collections management professional with over 15 years of expertise in the business process outsourcing and financial services industries. Currently serving as Chief Manager at ICICI Lombard since December 2020, Shadab has previously held key positions including Collections Manager at HDB Financial Services Ltd., Operations Manager at Teleperformance, and Sr. Account Manager for Service Delivery at Sutherland Global Services. Shadab's career highlights include managing customer care for a major e-commerce company and leading service delivery operations across various companies. An educational background in commerce from Mumbai University complements Shadab's extensive experience in resource optimization, client management, employee engagement, and operational strategy development.