Veena V

Veena V is a seasoned professional with extensive experience in customer service and management within the insurance sector. Currently serving as a Senior Manager at ICICI Lombard since April 2019, Veena V has significantly enhanced Net Promoter Score (NPS) and customer experience in Motor Claims while managing marketing efforts and identifying process improvements. Prior to this role, Veena V was a Customer Service Specialist at Reliance General Insurance, where responsibilities included handling grievances and managing theft claims in Maharashtra and Goa. Earlier positions included managerial roles in HR and finance, alongside experiences as an executive secretary. Academic credentials include advanced studies at the Indian Institute of Management, Calcutta, and degrees in Human Resource Management and Commerce.