Olivia Highland

Olivia Highland is a Technical Support Specialist at IdeaScale since November 2023, bringing a diverse professional background that includes significant roles in operations and sales management. Previously, Olivia served as Operations Manager at Fiber Network Services Inc. from June 2022 to November 2023, where responsibilities included managing Salesforce operations, developing efficient workflows through data analysis, and overseeing administrative operations. Prior experience as Federal Account Manager and Administrative Coordinator at Connection involved managing federal contracts and customer relationships. With a strong foundation in business administration, Olivia is pursuing a Bachelor of Business Administration in IT Management at Western Governors University, expected to graduate in April 2025, following an Associate's degree in General Business from Frederick Community College.