Rika Abraham

Rika Abraham is an experienced training professional, currently serving as the Head of Training at IGT Solutions since July 2009. Rika established training processes and programs, including a corporate social responsibility initiative focused on travel and communications education. Responsibilities include managing training staff, developing curricula for various training modules, and measuring training performance metrics to ensure organizational success. Previously, Rika held the position of Training and Quality Manager at TeleTech, where efforts contributed to significant improvements in operational metrics and client satisfaction. Rika holds a degree in Commerce, specializing in Management Information Systems, from Assumption College, and completed earlier education at Colegio San Agustin.