Iuliana Maria McFarlane

Iuliana Maria McFarlane is an accomplished professional with extensive experience in service delivery and customer support within the technology sector. Currently serving as the Director of Professional Services for Prometheus Group since May 2018, Iuliana oversees Global Support Operations and ensures the success of various teams delivering customer services for advanced SAP and Prometheus software solutions. Prior to this, Iuliana held multiple roles at Arvato, culminating as a Service Delivery Manager, where responsibilities included project management, stakeholder engagement, and team performance monitoring. Iuliana also contributed as a team lead and quality control analyst, continually focusing on enhancing service quality and customer relationships. Educational qualifications include a Bachelor's degree in Modern Applied Language and specialized training in business administration and management. Additionally, Iuliana has participated in humanitarian efforts as a volunteer and has experience as a tourist guide, enriching interpersonal skills in diverse cultural settings.