Matt Chiasson

Matt Chiasson serves as the Director of Customer Success at Incentivio, leading the Customer Success team to enhance the Autonomous Digital Guest Experience for restaurants. With prior experience as an Enterprise Customer Success Manager at Punchh, Matt effectively executed strategies for over 500 restaurant locations, transforming key accounts into strategic partners. At WHOOP, as a Senior Customer Success Manager, Matt developed frameworks promoting wellness through technology and significantly improved onboarding efficiency. Matt also held managerial roles at Toast, ClinEdge, GlobalData Plc, and Infinata, demonstrating a strong background in customer engagement, loyalty strategies, and team coaching. Matt Chiasson holds a Bachelor of Science degree in Strategic Management and Marketing from Babson College and has complemented professional experience with roles in fitness instruction and sales internships.