Jay Harkess

Jay Harkess is a seasoned professional with extensive experience in billing, trading, and customer relationship management within the energy and retail sectors. Currently serving as a Billing Specialist at Cloudreach since January 2022, Jay previously held the position of Trading and Hedging Lead at People's Energy, where management of energy demand forecasting and implementation of hedging strategies for a customer portfolio of up to 350,000 were key responsibilities. In earlier roles, Jay served as a Back Office Administrator, improving customer transition processes, and at Dixons Carphone, held multiple positions including Business Account Manager and Sales Consultant, focusing on customer relations and sales team management. Jay started in the merchandising field, ensuring compliance with security and health standards while maintaining store presentation.