Janesse Hjelmberg

Janesse Hjelmberg is an experienced contact center and customer service professional, currently serving as a Contact Center Supervisor at Independence Pet Group since December 2023. Previously, Janesse held the position of Inside Sales Contact Center Manager at Third Party Pet, where responsibilities included developing and leading a remote team, conducting training, and mentoring agents for skill development. Janesse also served as Customer Service Manager at ABC Supply Co. Inc., managing the customer service team for Norandex, and held various supervisory roles at Comcast, overseeing teams and ensuring high performance in customer care across multiple departments. Janesse holds an Associate of Arts and Sciences degree in Accounting from the University of Phoenix.