Customer Service and Account Management

The Customer Service and Account Management team at Indiana Michigan Power (I&M) is dedicated to enhancing the customer experience and managing client accounts. The Customer Service Account Representatives handle day-to-day customer inquiries and support, the Region Support Managers oversee service quality and regional customer relations, and the Key Account Managers focus on maintaining and growing relationships with I&M's largest clients. Together, they aim to provide exceptional service, ensure customer satisfaction, and address any concerns efficiently.