Dobromir Mihnev

Dobromir Mihnev is an experienced IT professional with a focus on IT Service Management (ITSM) and ServiceNOW. Currently, Dobromir works as an ITSM Consultant at Inetum since May 2019. Prior to this role, Dobromir served as the ITSM Process On-Boarding Manager at DXC Technology from December 2014 to May 2019, where responsibilities included implementing ITSM processes for clients. Earlier positions include Problem Manager and Strategic Incident Manager at HP Enterprise Services, where Dobromir was accountable for the Problem Management process and the resolution of high-priority incidents. Dobromir has also held roles as Supervisor of the Senior Technical Support at Sixty K Ltd, Team Lead at VIVACOM, and Inbound Customer Service Representative. Educational qualifications include a Bachelor's degree in Communication Technologies from the Technical University of Sofia and a National Vocational Qualification Level 2 in Communication Technologies.