Himani Tewari is a seasoned professional with extensive experience in the IT service management sector, currently serving as Senior Industry Principal and Practice Lead for the ServiceNow Practice at Infosys since September 2007. In this role, Himani has demonstrated expertise in practice management, thought leadership, talent and operations management, client relations, and digital transformation. Prior positions at Infosys include various leadership roles focused on ServiceNow, CSM, Security, and GRC. Prior to Infosys, Himani worked at Orange Business Services from October 2005 to May 2007 as a Lead Customer Service Analyst, overseeing a team responsible for fault management and reporting in customer networks.