Sachin S.

Sachin S. is a skilled Major Incident Manager with extensive experience in IT incident management and a proven track record in overseeing the ITIL Incident Management Process. Currently employed at Infosys since November 2022, Sachin effectively manages Severity-1 and Severity-2 incidents through real-time coordination with support teams for critical incident resolution. Prior experience includes similar roles at Onward Technologies Limited, where leadership in incident resolution was demonstrated, and at Care Health Insurance as an Incident Coordinator, focusing on incident severity assessment and response time improvement. Earlier roles at Max Life Insurance, Filix Ecom Solutions Private Limited, and Daund Sugar Pvt Ltd contributed to a solid foundation in incident management and technical support. Sachin holds a Bachelor of Engineering in Mechanical Engineering from Savitribai Phule Pune University and a Diploma in Mechanical Engineering from Govt. Polytechnic Solapur.