Bruna Urbano

Bruna Urbano is currently a Customer Experience Specialist at INMAGINE since September 2023, focusing on revenue protection and client relationship management. Previously, Bruna held the role of Head of Customer Success at Jivo from March 2021 to September 2023, where responsibilities included structuring and managing a global customer success team and developing onboarding strategies. Prior experience includes positions as Customer Success Manager and Sales Manager at JivoChat, and as a Digital Marketing Consultant for Google Adwords, where Bruna specialized in media strategies and campaign performance analysis. Earlier roles involved commercial intelligence analysis at Forcerh and corporate project management at Febracorp, alongside product consulting at InfoJobs. Bruna Urbano is pursuing a degree in Gestão Comercial at FGV - Fundação Getulio Vargas, following a degree in Psychology from Anhanguera Educacional.