Adam Craig

Adam Craig is an experienced Customer Success Manager with a robust background in enterprise management and client relationship development across various technology and e-commerce sectors. Since March 2023, Adam has been working at Insights as a Customer Success Manager for the APAC region, focusing on enhancing client experience and collaboration with internal teams. Prior to this role, Adam led a Customer Success team at Maropost Commerce Cloud, where responsibilities included coaching team members, managing escalations, and reducing customer churn. Adam's career spans roles in multiple companies such as Vieple, Linkeo Australia, and Submission Technology Ltd, where a consistent emphasis on client relationship management and service improvement has been demonstrated. Adam holds a Bachelor's degree in Computing IT from the University of Greenwich.