Raluca Gina

Raluca Gina is a Senior Technical Lead at insightsoftware, with a history of handling complex L3 support tickets and collaborating with various teams to ensure customer satisfaction. Prior experience includes serving as a Level 3 Support Engineer at Certent, Inc., where responsibilities involved providing expert technical support, collaborating with engineering teams, and managing bug reports. Raluca Gina has also held roles at IBM as a Senior Product Support Engineer, delivering technical support for Enterprise Performance Management and Business Intelligence solutions. Earlier positions include Junior Product Support Specialist at Clarity Systems and Computer/Network Operator at Interconsulting ROM. Educational qualifications include a Bachelor's degree in Telecommunications Engineering from Universitatea Transilvania din Brașov and additional training at Crystal Mind Academy.