Amy O'Brien

Amy O'Brien is an experienced IT professional with a strong background in technical support and systems administration. Currently serving as a Client Engineer at Intellectual Ventures since March 2012, Amy manages software and policy through Microsoft Intune, oversees Microsoft Teams for workstation environments, and supports Salesforce license tracking and hardware management. Prior experience includes roles at Mercent as a Tier 2 Service Desk/Jr Systems Admin, where technical support was provided to internal teams, and at Fred Hutchinson Cancer Research Center, delivering Tier 1-2 support. Additionally, Amy contributed to end-user services at Verizon Wireless, supporting a significant number of employees and retail stores. Amy holds a Bachelor's degree in Business Administration from Central Washington University.