Fábio Costa

Fábio Costa is a seasoned Product Engineer at Intercom, having started in November 2024, and previously served as a Senior Software Engineer at Synthetic Users from January 2023 to October 2024, where responsibilities included product development and backend infrastructure management. Fábio has extensive experience as a Software Developer at Impossible from September 2019 to January 2023 and at BOLD International from December 2015 to August 2019. Early career roles included Developer positions at LMIT, Portugal Telecom, and Optimus, with specific contributions to web development and customer experience monitoring. Fábio's foundational skills were further developed through web development roles at Impressie and Subbacultcha!, beginning with an internship at Bragadigital. Academic credentials include a Master’s degree in Artificial Intelligence and a Bachelor’s degree in the same field from the University of Amsterdam, along with a Bachelor’s in Informatics Engineering from Universidade do Minho.