Gerson Arellano Calleros

Gerson Arellano Calleros is a seasoned professional with extensive experience in operations management. Currently serving as a Sr. Operations Manager at IntouchCX since November 2024, Gerson has previously held the positions of Associate Operations Director and Sr. Operations Manager at XtendOps from November 2022 to November 2024. Earlier roles include Manager of Operations at Alorica and various positions at Teleperformance, including Account Manager, Assistant Contact Center Manager, NPS Coach, and Operations Supervisor from February 2013 to February 2022. Gerson holds a Bachelor of Business Administration (BBA) degree from Universidad de Especialidades, A.C., earned between 2017 and 2020.