Vanessa Fajardo

Vanessa Fajardo is a seasoned professional in the customer service and operations fields, currently serving as a Product Owner at IntouchCX since May 2023. Prior to this role, Vanessa was a Product Owner at Laivly from May 2021 to May 2023. Vanessa's career at 24-7 Intouch spanned a decade, where multiple roles were held including Operations Manager, Service Delivery Leader, and Bilingual Team Leader. Responsibilities included coaching and developing agents, managing social media interactions, ensuring key performance indicators were met, and facilitating team behavior improvements through focus groups and calibration sessions. Educational background includes attendance at École Kelvin High School.