Trudie Hurst is an accomplished professional with extensive experience in customer service and management roles across various organizations. Currently serving as Group Manager - Customer & Environment at Invercargill City Council since July 2021, Trudie previously held the position of Group Manager - Customer Delivery at Southland District Council from March 2016 to July 2021, where responsibilities included overseeing customer support, IT, and library services across a distributed network. Additional experience includes leadership roles at Westpac New Zealand Limited, where Trudie managed a team of bank managers and served as a passionate advocate for community growth. Trudie's career at Westpac also included positions such as Branch Manager and Team Leader in the Contact Centre. The educational background consists of a Bachelor of Arts degree from the University of Canterbury, with a focus on Feminist Studies and Geography.