Bilal Ahmed

Bilal Ahmed is an experienced IT professional currently serving as the Lead End User Support Engineer at iomart since November 2024. Prior to this role, Bilal worked as a Senior Technical Support Engineer at Trainline from May 2023 to November 2024 and held the position of IT Technical Support Engineer at Multiplex from October 2019 to April 2023. In previous roles, Bilal was responsible for providing second and third level support to customers, assisting first and second line teams, and acting as a point of escalation. Key projects include Windows 10 Deployment, Domain Consolidation, SD-WAN Migration, and full office/site setups. Bilal holds a BEng (Honours) degree in Mechanical Engineering from the University of the West of Scotland, completed between 2016 and 2019.