Brajesh Yadav

Brajesh Yadav is an experienced Program Manager at iOPEX Technologies, overseeing a team of over 90 members to deliver quality services to North American clients since April 2021. With a strong background in operations management, Brajesh excels in managing KPIs, service level agreements, and capacity planning while implementing strategies to enhance service efficiency and employee retention. Prior to iOPEX, Brajesh served as Technical Support Manager at Dell EMC, leading a team of engineers and focusing on SLA maintenance and training. Additional experience includes roles in operations and sales at Profit Mirror and technical support at Dell EMC, Accenture, and Tri Zone Computers. Brajesh holds a Bachelor of Computer Science from Sikkim Manipal University and is pursuing a Bachelor of Engineering at City Engineering College, along with certifications in ITIL and Six Sigma.