Hannah Dolby

Hannah Dolby is a seasoned professional in customer experience management, currently serving as the Head of Client Insight & Experience at Irwin Mitchell since May 2020. With a strong background in customer experience roles at companies such as BT and Thomas Cook, Hannah has demonstrated expertise in enhancing customer touchpoints, leading improvement initiatives, and developing teams focused on transforming service propositions. Previous positions at E.ON included managing customer lifecycles for millions of residential consumers and designing customer experience strategies. Hannah's early career involved roles as a Customer Experience Design Assistant and Learning & Development Design Consultant, contributing to a comprehensive understanding of customer needs and organizational challenges.