Lucy Davis is a Customer Experience Analyst at JLR since October 2024, previously serving as a Field Account Development Manager at Daisy Communications from July 2021 to October 2024. At Daisy Comms, Lucy managed a portfolio of 100 SMB and Mid-Market accounts, emphasizing customer retention and technology-based solutions. Prior to that, Lucy held various roles at BT, including Corporate Desk Based Account Manager and Mid Market Desk Based Business Development Manager, where Lucy coordinated business presentations and managed account relationships. Earlier experience includes working as a Territory Manager at McCurrach, Project Coordinator at Virtua UK Ltd, Renewals Advisor at The Policy Shop Insurance Services Limited, and customer service roles at The Tabor Group Ltd and Merlin Entertainments plc. Lucy's career has emphasized customer relationship management, sales, and technology integration across diverse industries.