Jéssica Farias

Jéssica Farias is an experienced sales analyst with a career spanning over a decade, currently serving as a Senior Sales Analyst at Johnson Controls-Hitachi Ar Condicionado Brasil since August 2012. Responsibilities include order management, customer support, and process improvement, with a strong focus on client satisfaction and proactivity in cross-functional support. Jéssica has also contributed to ISO 9001 certification processes and implemented tools like Zendesk to enhance administrative performance and customer service. Prior roles include positions in administrative sales at Ceazza Dist. de Frutas, Verduras e Legumes Ltda. and as an apprentice at SP Alimentação. Jéssica holds a degree in Technology in Management Processes from Universidade de Mogi das Cruzes.