Erika Rivera

Erika Rivera is an experienced team leader with a diverse background in education and operations management. Currently, at Juniper Networks since June 2022, Erika oversees direct reports, conducts performance appraisals, and resolves customer issues while ensuring compliance with service level agreements. Concurrently, Erika serves as a Master ESL Educator and Trainer at 51Talk China since November 2016, focusing on student engagement and classroom management. Previous roles include Operations Supervisor at 1840andCo and Team Leader at Convergys, where Erika implemented performance management techniques and supervised teams. Erika's early career involved various legislative staff roles at Manila City Hall, contributing to local governance. Educational qualifications include an AB in English, Linguistics from Arellano University and additional studies at Global Digital Campus and University of Santo Tomas.