Gilmara Lopes da Silva

Gilmara Lopes da Silva is a Customer Support Analyst with extensive experience in critical customer service roles. Currently employed at Juntos Somos Mais since October 2019, Gilmara has excelled in providing analytical support and effective decision-making across multiple business units. Key responsibilities include managing customer relations during critical situations, developing operational instructions, and enhancing customer experience through structured support. Previous roles include customer support and success consulting positions at Progic and Sanremo S/A, where Gilmara focused on immediate issue resolution, process optimization, and support for production logistics. Gilmara holds a technical degree in Cronoanálise from SENAI/RS and a technical integrated course in Agronomy from Escola Estadual Daniel de Oliveira Paiva - CADOP.