Shalini Narang

Shalini Narang is a seasoned professional in technical communication and documentation management, currently serving as a Documentation Manager at Kaiser Permanente since September 2023, focusing on a Knowledge Management System for Customer Service Agents. With extensive experience spanning over two decades, Shalini has held significant roles at various companies, including Senior Documentation Manager at Amobee, Manager of Technical Communications at WorkSpan, and Technical Communications Manager at YuMe by RhythmOne. Shalini has demonstrated expertise in content creation, project management, and improving customer experiences through effective documentation across industries such as ad tech, SaaS, and finance. Educational qualifications include a Master's and Bachelor's degree in English, along with an Advanced Diploma in Journalism from Delhi University.