Sofie Heisselberg

Sofie Heisselberg is a Senior Customer Success Manager at Kanpla since October 2024, with extensive experience in customer success roles across various companies. Previously, Sofie served as Head of Customer Success & Customer Support at Make Influence, Denmark’s premier influencer marketing platform, where responsibilities included onboarding customers and enhancing their success journey. Sofie also led the Customer Success team at Custimy.io during a significant acquisition, ensuring client adaptation and implementing cross-selling strategies. With earlier roles as Client Service Executive at Publicis Media and foundational positions in customer success, Sofie's background encompasses strong client relationship management and strategic impact in multiple sectors. Educational qualifications include an MSc in Economics and Business Administration from Copenhagen Business School.