Shiva Kandula has a diverse background in service management and client success across various companies. Currently serving as a Service Level Manager at Kantar since January 2025, Shiva previously held the position of Client Success Manager at ConnX Inc. from March 2023 to January 2025. Prior experience includes roles as Service Delivery Manager at Kyndryl, Service Management Lead at IBM India, and Integrated Service Manager at IBM India Private Limited. Shiva also worked as an Incident Manager at IBM India Private Limited and held positions at DELL International and Knoah Solutions as a Senior Technical Support Expert and Senior Voice Support Officer, respectively. Educated at Kakatiya University, Shiva earned a B.Tech in Mining between 2002 and 2006.
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