Jenny Ruppel

Jenny Ruppel is an experienced professional in customer service management, currently serving as Kundtjänstchef at Kävlinge kommun since February 2020. Previously, Jenny held various roles at CDON.COM from December 2003 to January 2020, including Team Manager, where responsibility extended to managing up to 65 personnel; Kvalitets- och utbildningsansvarig, focusing on training and quality improvement; Staff Planner, overseeing scheduling for full-time and part-time staff; Country Coordinator for Norway, managing operations for the Norwegian-speaking customer service sector; and Customer Service Employee, which laid the foundation for a robust understanding of customer interactions. Jenny holds a Bachelor's degree in Service Management from Lund University and has additional academic credentials in labor environment studies and German from Lund University and the University of Vienna.