Kristal Bailey

Kristal Bailey, AIC, is an experienced insurance professional currently serving as Total Loss, Team Manager II at Kemper since September 2019. With a proven track record in managing teams and claims, Kristal oversees up to 12 adjusters and 400+ claims, collaborating with Executive Leadership to enhance customer retention. Prior experience as Team Manager for Salvage at Liberty Mutual Insurance involved successfully managing a team of 21 while training over 90 Claims Assistants and fostering a customer-centric environment. Earlier roles included Analyst II in Compliance and Senior Claims Adjuster in Commercial, showcasing strong analytical and negotiation skills. Kristal holds a Bachelor of Science degree from Western Governors University and has a background in court reporting.