The Service Management Team at King’s Service Centre oversees the end-to-end delivery of IT support services for King's College London. This includes managing incidents, problems, and change requests to ensure high service availability and performance for staff and students. The team is instrumental in maintaining operational excellence, optimizing service processes, and coordinating with other IT and support teams to deliver seamless and efficient services across the university’s diverse and extensive user base.
Angus Macrae
Head Of Cyber Security
Ben Stokes - Reade
Head Of Service Management
Dave Pople
Head Of Supplier Management
Emma Goodman
Head Of Application Services
Jessica Roberts
Head Of Transition & QA
Jo Pentecost
Head Of Digital Skills Develop...
Justin O'malley
Head Of Enterprise Systems
Karl Everett
Head Of Infrastructure
Kate Palmer
Head Of Assurance
Mark Driver
Head Of Cloud