Sermin T.

Sermin T. currently serves as Call Center Manager at Kızılay Sağlık Grubu since March 2022, providing leadership and strategic direction in the call center operations. Previous experience includes a role as Project Lead at Pluscom İletişim A.Ş. from April 2018 to February 2022, where responsibilities included operational project management, team KPI enhancement, and CRM analysis. Sermin T. also held the position of Call Center Supervisor at Okan Üniversitesi Hastanesi from August 2016 to December 2017, focusing on technology integration, service quality improvement, and team coordination. Earlier experience encompasses a role as Call Center Team Lead at CMC Turkey from February 2013 to January 2016, overseeing corporate customer relations and reporting. Sermin T. holds a degree from Istanbul University, completed between 2014 and 2017.