Coen Zwarts

Coen Zwarts is an experienced IT Service and Process Manager currently serving as the Head of IT Servicemanagement at Koninklijke Bibliotheek since January 2015, overseeing IT Service Management processes and the performance of over 35 IT suppliers, along with managing a team of 25 professionals. Previous roles include leadership positions in IT Service Management and People Management at Stichting Bibliotheek.nl and Capgemini, where Zwarts implemented key service management processes and tools. Zwarts has a strong background in planning, coordinating, and improving IT services across various organizations, including Maxeda and Automatiseringscentrum Ideta B.V., with extensive experience in budget management and team leadership throughout a career spanning from programming to project management. Education includes studies at Hogere Zeevaartschool and Koninklijk Instituut voor de Marine.