Ioana Frai

Ioana Frai is a skilled professional currently serving as a Kyndryl Digital Relationship Manager since March 2022, where responsibilities include lead follow-up, social intelligence operations, lead development tracking, nurturing leads, and facilitating sales handoffs. Prior experience includes serving as an Operations Executive at Xerox from January 2017 to September 2021, focusing on managed print services, issue resolution, and workflow efficiency. Ioana began a career at Amazon as a Catalog Associate from May 2013 to October 2016, enhancing data accuracy and supply chain processes. Earlier roles include Assistant Manager at the Makeup Shop from March 2010 to March 2012, overseeing customer service and online promotions. Ioana holds a Bachelor's degree in Public Relations/Image Management from Universitatea „Alexandru Ioan Cuza” din Iași.