Angel Kelley-Lord

Angel Kelley-Lord, LSSGB, is a seasoned professional with extensive experience in process improvement and operational excellence. Currently serving as a Process Improvement Specialist at L.L.Bean, Angel utilizes operational data to deliver recommendations to Senior Leadership, leads cross-functional projects aimed at reducing average handle time, and facilitates Lean Six Sigma training to promote a culture of continuous improvement. Prior experience includes a role as Continuous Improvement Consultant at Unum, where significant enhancements were made in administration processes and customer satisfaction metrics. Angel's educational background includes an Associate's Degree in Liberal Arts from the University of Southern Maine.