Soraya Costa

Soraya Costa currently serves as Coordinatrice qualité at La Mutuelle Familiale since September 2014, overseeing quality control and supervising external teleconsultant teams, while also occasionally providing training. In this role, responsibilities include quality assessment across various activities related to member management and interactions, including telephony and affiliations. With prior experience at La Mutuelle Familiale as a Téléconseiller from September 1999 to September 2013, Soraya handled member inquiries and provided back-office support for individual and collective contracts, also acting as a tutor for new teleconsultants. Earlier roles included Charge d'accueil, focusing on member relations and telemarketing. Educational background includes a Diplôme d'accès aux études universitaires in English language and literature from Université Paris Cité and a literary Baccalauréat from lycée Jacques Amyot.