Laura Olson

Laura Olson is an experienced professional in billing, customer service, and IT business systems, currently serving as the Billing and Customer Service Supervisor at Lakefront Utilities since June 2024. Previously, Laura held roles as an IT Business Systems Analyst at Match Retail and as an ERP Application Technical Support Specialist at 4GL. With a solid background in retail operations analysis at Nicholby's and extensive experience at Hallmark Canada spanning from 1992 to 2020, Laura managed multiple technology projects, conducted PCI compliance audits, and developed training programs for Point of Sale systems. Academic credentials include a Bachelor's Degree in Business Technology Management from Ryerson University and a Leadership in Organizations Certificate from the same institution, complemented by earlier education in Computer Programming and Analysis from Seneca Polytechnic.