Ann-Christin Baumann

Ann-Christin Baumann is an experienced professional specializing in customer success and performance management. Currently serving as Senior Team Lead for Customer Success at Leapsome since May 2021, previous roles include Teamlead, Associate Teamlead, Senior Customer Success Coach, Customer Success Coach, and Customer Success Manager. Prior to Leapsome, Ann-Christin worked at Emirates from December 2006 to May 2021, holding positions such as Leadership Coach, Inflight Director, and Cabin Supervisor, where responsibilities included performance management, training, and leading multinational teams. Ann-Christin holds a degree in Business Psychology from IU International University of Applied Sciences, earned between 2018 and 2021, and possesses competencies in customer service orientation, leadership, problem-solving, and negotiation.