Steven Short

Steven Short is an experienced professional with a strong background in customer service management in the financial services sector. Currently serving as a Senior Manager at the Australian Financial Complaints Authority since October 2018, Steven oversees a business unit of over 75 employees and has successfully led initiatives to improve process efficiency and customer experience. Prior experience includes various management roles at AMP, where responsibilities encompassed team leadership, administration of corporate superannuation products, and enhancing operational workflows. Steven also has a diverse educational background, including a Diploma of Financial Planning and a certification in Mental Health First Aid, highlighting a commitment to continuous professional development.