Charles McLaughlin

Charles McLaughlin has extensive experience in customer support and operational management across various industries. Currently serving as Vice President of Retail Customer Support at Lightspeed HQ since January 2022, Charles has previously held roles including Senior Director of Customer Care at ShopKeep by Lightspeed and Contact Centre Director at TSYS and Cayan LLC. Early career achievements include managing customer service at Chain Reaction Cycles and working in operational management at Tech Mahindra. Charles began a career in management at HBOS PLC, advancing to Complaints Team Manager. Educational background includes attendance at Carndonagh Community School from 1990 to 1995.