Pedro Henrique Portela

Pedro Henrique Portela is a seasoned professional with extensive experience in customer relationship management and data analysis. Currently serving as a Customer Relationship Management Analyst/Manager at Linked Finance since April 2021, Pedro leads initiatives to optimize CRM systems and enhance organizational processes. Previous roles include a Salesforce Reporting Analyst at Allianz Care, where project management and user administration were key responsibilities, as well as a Helpline Officer focused on customer service excellence. With foundational roles in customer service at UPS and hospitality settings, alongside a strong academic background that includes a Master's degree in Applied Economics from Universidade Federal de Juiz de Fora and a Bachelor's degree in Economics from Universidade Federal de Viçosa, Pedro combines technical expertise and strong interpersonal skills to drive success in various operational environments.