ListenTrust is the leading bilingual contact center for English and Spanish agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a client’s brand. Headquartered in Portland, Maine and operating in Mexico, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America.
ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit fundraising, customer service and lead generation, whether by phone, email, chat or text. Additionally, ListenTrust provides campaign planning, script development and production services in both English and Spanish. With a focus on measurement, training and sales psychology, we create positive interactions with your customers to maximize revenue, and convert your customers into brand advocates.

For more information about ListenTrust, please visit ListenTrust.com

Call Center

ListenTrust

Jeeva Ratnathicam

Enrique Paredes Rodriguez

Chris Gonzalez

Carlos Gael

Mercedes Pradera

Tony Ricciardi

Craig Handley

Sally Chavez

José Antonio

Anna Ximena

Abraham Rodriguez

Tom Sheppard

The Leadership Team at ListenTrust is responsible for establishing the strategic direction of the company, fostering a culture of collaboration and innovation, and ensuring operational excellence across all operations. They guide business development efforts, strengthen client relationships, and oversee the implementation of best practices to enhance service delivery and maximize customer satisfaction. By leveraging their expertise in contact center operations and bilingual communication, they drive the company's mission to improve the customer experience and expand market reach in the U.S. and Latin America.

Leadership Team

Sales and Account Management

Operations and IT Support

Leadership Team

About

Team members

Other teams at ListenTrust

Sales and Account Management

Operations and IT Support