DR. Supriya Sharma serves as the Executive Director at BrainGlow Business Services Pvt Ltd and holds the position of Adjunct Faculty at Liverpool John Moores University. Additionally, DR. Supriya Sharma is a Founding Member of the European Customer Experience Organization (ECXO) and has extensive experience as Regional Managing Director at SAS Business Solutions. Previous roles include Head of HR, Admin, Marketing & Communications at The Emel Group, along with positions as Senior Business Analyst, Special Advisor to the CEO, and CRM Specialist. DR. Supriya Sharma is currently pursuing a Doctor of Philosophy in Management at the Swiss School of Business and Management and completed studies at the University of Iowa from 2019 to 2020.