Chico Dohmen is a skilled IT professional currently serving as a Global IT Service Management Specialist - ServiceNow at LKQ Europe since January 2023, where responsibilities include acting as Scrum Master for the ServiceNow DevOps team. Prior to this role, Chico managed the IT Service Desk for the BenNeLux and France at LKQ Fource from August 2015 to January 2023, leading and coaching a team of around 20 FTEs across multiple countries. Chico's experience also includes serving as a Senior IT Workplace Engineer with a focus on managing over 3000 workplaces and expertise in SCCM. Educational background consists of completing several MBO degrees at Arcus College and ROC Leeuwenborgh, covering ICT management and facilities services. Early work experience includes a role at SnowWorld in rental and slope service between 2012 and 2014.