Emily Detera

Emily Detera currently serves as the Technical Support Lead at LRN, overseeing a customer support team and focusing on service improvement, team coaching, and customer experience enhancement. Prior experience includes roles at Thomson Reuters, where as a Senior Product Specialist, responsibilities included addressing complex LMS platform inquiries and training team members. Earlier positions at Teleperformance featured supervisory and technical support roles, highlighting expertise in incident management and customer service, earning recognition as Top Supervisor and Top Agent. Emily is pursuing a Bachelor of Science in Information Technology with a major in Data Analytics at Mapúa Malayan Colleges Laguna, building on prior education in Computer Science.