Howard Ferguson

Howard Ferguson is a seasoned operations engineer currently working at Macy's since October 2019, while also serving as an inventory manager for Reliance Wireless and an associate call center manager at Famous Smoke Shop. With extensive experience across various roles in call center management, including positions at LogistiCare and Innovative Control Systems, Ferguson has demonstrated expertise in overseeing operations, employee development, and operational efficiency, managing teams of over 120 staff members, and ensuring compliance with service commitments. A strong background in data analysis and performance monitoring complements a focus on ethical conduct and high employee morale. Ferguson holds a certification in project management from Villanova University and an associate degree in computer science from Bryant and Stratton Business Institute.